Returns Policy

RETURNS POLICY

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days of purchase in the condition that you received it and we will happily exchange, credit or refund.

WHAT can be returned?
All Goods (not including DGS or Clearance Items) can be returned if unopened unused and in original undamaged packaging within 30 days of purchase

WHEN do items need to be returned by?
Items can be returned within 30 days of purchase

WHERE do items need to be returned to?
On The Throttle Pty Ltd , PO BOX 6718, Baulkham Hills NSW 2153

HOW do customers return items?
Please contact us on 1300 184 204 or returns@onthethrottle.com.au to obtain a RMA number. The returns form can be printed from our webpage by clicking on the following link RETURNS FORM.

 

The completed form must be sent back with the returned item.

NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by On The Throttle Pty Ltd. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.

RETURN TERMS & CONDITIONS

All returns MUST be authorised by On The Throttle Pty Ltd before goods are returned. Please call or email our staff and they will give you an RMA (Return Merchandise Authorisation) number. An Authorisation Return Form which is available from our website must be completed and enclosed with the returned parcel.

 

All items returned for refund, credit or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).

• Product box is not to be used as the shipping container.
• Please use particular care in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging
• Please ensure all returned clothing items are free from marks, stains and rips as they will not be accepted for return if received damaged (unless faulty).
• Any RMA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resalable condition to avoid your RMA being rejected.

 

FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received and has been approved for return a reply paid number will be issued to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly customer service team on 1300 184 204 or email returns@onthethrottle.com.au

DANGEROUS GOODS

On The Throttle Pty Ltd cannot accept returns or exchanges of DG items as all necessary paperwork does not cover return freight.

If your order arrives damaged in transit please take photo's of the damage and email them to our customer service department before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.